Refund policy

Last updated: December 30, 2025

 

Thank you for supporting handmade art. Please review our Return & Refund Policy carefully before completing your purchase.

 

Eligibility for Returns

Due to the handmade nature of our products, returns are only accepted for items that arrive damaged or defective.

To be eligible for a return:

  • You must contact us within 7 days of delivery
  • The item must be in its original condition upon receipt
  • Proof of damage (clear photos) and your order number are required

Failure to meet these conditions may result in a denial of the return request.

 

Non-Returnable & Non-Refundable Items

The following items are final sale and not eligible for return, exchange, or refund:

  • Custom, personalized, or made-to-order items (including custom color selections)
  • Items marked as final sale
  • Gift cards (if applicable)
  • Items damaged due to improper handling, misuse, or normal wear and tear

 

Handmade & Color Variation Disclaimer

All items are handcrafted and may include natural variations such as:

  • Slight color differences
  • Minor bubbles or texture variations
  • Unique surface details

These variations are an inherent part of handmade work and do not constitute defects. Differences caused by screen settings, lighting, or photography are not eligible for refunds.

 

Damaged Items

If your item arrives damaged, please contact us within 7 days of delivery. Once approved, we will, at our sole discretion:

  • Issue a replacement (if available), or
  • Provide a refund for the item’s purchase price

Original shipping costs are non-refundable.

 

Refund Processing

Approved refunds will be issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

We reserve the right to refuse refunds that do not comply with this policy.

 

Exchanges

We do not offer exchanges at this time. If your item arrives damaged or defective, please contact us so we can resolve the issue.

 

Order Cancellations

Orders may be canceled within 24 hours of purchase, provided production has not begun.

Custom or made-to-order items cannot be canceled once production has started.

 

Contact Information

For questions regarding returns or refunds, please contact us at:

Evilqueenresin@gmail.com